Terms and Conditions

Last updated: [1st October, 2024]

Welcome to Auraa Glo, your destination for spiritual and aromatic therapy candles. These Terms and Conditions ("Terms") govern your use of our website, the products we sell, and any related services. By using our website, making a purchase, or engaging with us in any way, you agree to these Terms. If you do not agree to any of these terms, you must refrain from using our services. This document is intended to be comprehensive and legally sound, ensuring that both you (the customer) and Auraa Glo (the company) have clear guidelines regarding our products and services.

1. Introduction

Auraa Glo is a seller of spiritual and aromatic therapy candles operating in Pan India and soon expanding internationally. Our candles are designed with natural ingredients to promote relaxation, mindfulness, and spiritual wellness. We take great pride in offering products that enhance your well-being through the power of scent, intention, and light.

By visiting our site (www.auraaglo.com), purchasing our candles, or interacting with our customer support, you agree to these Terms and Conditions. We recommend that you read this document carefully. These Terms apply to both domestic customers and, once available, international customers.

2. Agreement to Terms

Your access to and use of our website constitutes your full agreement with these Terms. If you do not agree with any part of these Terms, please discontinue the use of our services. Auraa Glo reserves the right to update or change the Terms at any time, and it is your responsibility to review these Terms periodically.

3. Products and Services

Auraa Glo offers handcrafted candles infused with essential oils, herbs, and other natural ingredients. Each candle is designed to serve a specific purpose, whether for spiritual rituals, meditation, or simply enhancing the atmosphere of your home.

• 3.1 Candle Disclaimer Auraa Glo offers handcrafted candles infused with essential oils, herbs, and other natural ingredients. Each candle is designed to serve a specific purpose, whether for spiritual rituals, meditation, or simply enhancing the atmosphere of your home.
• 3.2 Product Descriptions We strive to ensure that all product descriptions, images, and information provided on our website are accurate. However, we do not warrant that product descriptions are error-free. If a product offered by Auraa Glo is not as described, your sole remedy is to return it in an unused condition.
• 3.3 Use and Safety Instructions
  • Never leave a candle burning unattended.
  • Keep candles away from flammable objects, children, and pets.
  • Place candles on a heat-resistant surface.
  • Always follow the specific usage instructions provided with each product.

4. Pricing, Payment, and Currency

Auraa Glo offers handcrafted candles infused with essential oils, herbs, and other natural ingredients. Each candle is designed to serve a specific purpose, whether for spiritual rituals, meditation, or simply enhancing the atmosphere of your home.

• 4.1 Pricing Policy Prices for all products are listed on our website in Indian Rupees (INR). We reserve the right to adjust pricing for any product at any time based on market changes, material costs, or promotions. Prices for international customers will be determined at a later date upon the commencement of international shipping.
• 4.2 Payment Methods Auraa Glo accepts a variety of payment methods, including:
  
  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • Digital Wallets (such as Google Pay, Paytm, etc.)
  • UPI Payments All payments must be made in full at the time of purchase.
  • Aura Glo does not accept partial payments or payment upon delivery.
• 4.3 Currency Conversion For international customers, prices will be converted into the local currency based on the prevailing exchange rate. Please note that your payment provider may charge additional conversion fees.

5. Shipping and Delivery Policy

• 5.1 Domestic Shipping Auraa Glo offers delivery services across India. Once your order is processed and confirmed, it will be dispatched within 1–3 business days. Delivery times typically range between 5–7 business days, depending on your location.

• Shipping Fees: Standard shipping fees will be applied at checkout, and additional charges may apply for expedited shipping.
• Tracking: Once shipped, customers will receive tracking information via email or SMS to monitor the status of their package.

• 5.2 International Shipping International shipping will be available soon. Please be advised that additional customs duties, taxes, and shipping fees may apply to international orders. All international deliveries will be processed based on destination country regulations and policies.

• Customs & Duties: Aura Glo is not responsible for any customs or import taxes levied by the destination country.
• Delivery Time: Delivery times may vary depending on the international destination and customs clearance.

• 5.3 Order Processing Once an order is placed and payment is confirmed, you will receive an email confirmation. Orders are processed between Monday and Friday, excluding public holidays. Any orders placed on weekends or holidays will be processed on the next business day.

6. Returns, Refunds, and Exchanges

We take great care in crafting our products, and we want you to love them as much as we do. However, if you're not satisfied, please follow the guidelines below.

• 6.1 Returns We offer a 7-day return policy from the date of delivery, provided the product is in its original condition. Products must be unused, unburned, and returned in their original packaging. Customers must include proof of purchase for all returns.
• 6.2 Non-Returnable Items The following items are not eligible for returns:

• Customized or personalized products
• Used candles
• Items damaged due to misuse

• 6.3 Refunds Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7–10 business days.
• 6.4 Exchanges We do not currently offer product exchanges. If you wish to exchange an item, you may return the original item (following our return policy) and place a new order for the replacement item.
• 6.5 Return Shipping Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. We recommend using a trackable shipping service to return your item.

7. Use of Products and Liability

Auraa Glo products are intended for personal, home-based use only. They are not intended for commercial use or resale unless explicitly stated.

• 7.1 Intended Use Auraa Glo candles are designed for spiritual and aromatic purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you are sensitive to certain essential oils, herbs, or natural ingredients, please consult a healthcare professional before using our products.
• 7.2 Limitation of Liability In no event shall Auraa Glo or any of its employees, affiliates, or partners be liable for any damages, including but not limited to indirect, incidental, or consequential damages, resulting from the use of our products.
• Customers agree to assume full responsibility for the proper and safe use of Aura Glo candles. We are not responsible for any damage caused by improper use or neglect of safety guidelines.

8. Intellectual Property Rights

All content on the Auraa Glo website, including but not limited to images, product descriptions, logos, and branding, is the intellectual property of Auraa Glo. Unauthorized reproduction, distribution, or use of any content without written consent from Aura Glo is strictly prohibited.

• 8.1 Trademarks and Copyright

• All trademarks, logos, and service marks displayed on our site are the property of Aura Glo.
• All photographs, graphics, and designs are the copyrighted material of Aura Glo unless otherwise stated.

9. Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. The personal data collected from you during the order process, including your name, address, payment information, and email, will be used solely to fulfill your order and communicate with you about your purchase.

• 9.1 Collection and Use of Personal Data Auraa Glo collects personal information that you provide directly, such as when you create an account, make a purchase, or subscribe to our newsletter. This information may include:

• Name
• Email address
• Shipping address
• Payment details

• 9.2 Data Security We implement appropriate measures to protect your data from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
• 9.3 Sharing Information We do not sell, trade, or rent your personal information to third parties. We may share your data with service providers only as necessary to fulfill your orders (e.g., payment processors, shipping companies).
• 9.4 Cookies Our website uses cookies to enhance your browsing experience. Cookies are small data files that allow us to recognize your device and remember preferences. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

10. Limitation of Liability and Disclaimers

Auraa Glo provides its services "as is" without any warranties, either expressed or implied. While we strive for accuracy, we make no representations about the accuracy, reliability, completeness, or timeliness of the information on our website or services.

• 10.1 Disclaimer of Warranties To the fullest extent permitted by law, Auraa Glo disclaims all warranties, expressed or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website, products, or services will meet your expectations, or that the operation of our website will be uninterrupted or error-free.
• 10.2 Limitation of Liability In no event shall Auraa Glo or its directors, officers, employees, or agents be liable for any indirect, incidental, special, punitive, or consequential damages of any kind, whether arising in contract, tort, or otherwise, including but not limited to:

• Loss of revenue, profits, business, or anticipated savings.
• Loss of goodwill or reputation.
• Data loss or corruption.
• Damage to property or personal injury resulting from the use of our products or website.

Auraa Glo's total liability to you for any direct damages shall not exceed the amount you paid, if any, for the products purchased through our website.

• 10.3 User Responsibility You, as the user, are responsible for ensuring the proper use of Auraa Glo products in accordance with the instructions provided. By using our website or purchasing our products, you acknowledge and agree that Auraa Glo shall not be held liable for any damage or injury resulting from misuse, negligence, or failure to follow safety guidelines.

11. Indemnification

Auraa Glo provides its services "as is" without any warranties, either expressed or implied. While we strive for accuracy, we make no representations about the accuracy, reliability, completeness, or timeliness of the information on our website or services.

12. Governing Law and Jurisdiction

These Terms and any disputes arising from or related to your use of the website or the purchase of products shall be governed by and construed in accordance with the laws of India. Any legal actions or proceedings arising from these Terms shall be brought exclusively in the courts located in [Your City/State], and you hereby consent to the jurisdiction and venue of such courts.

For international customers, while we strive to comply with relevant laws and regulations of other countries, Auraa Glo cannot guarantee full compliance with local laws in your country. It is your responsibility to ensure that importing our products complies with local regulations.

13. Termination

Auraa Glo reserves the right to terminate or suspend your access to the website, your account, or our services at any time, with or without cause, and without prior notice. Upon termination, your right to use the website and services will immediately cease. The following provisions will survive any termination of these Terms:

• Intellectual Property Rights (Section 8)
• Limitation of Liability (Section 10)
• Indemnification (Section 11)
• Governing Law and Jurisdiction (Section 12)

14. Changes to These Terms

Auraa Glo reserves the right to modify, update, or change these Terms at any time without prior notice. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our website or services after the changes have been posted constitutes your acceptance of the updated Terms.

We recommend that you review this page periodically to stay informed about any changes. If you do not agree with the revised Terms, you must stop using our website and services immediately.

15. Entire Agreement

These Terms constitute the entire agreement between you and Auraa Glo regarding the use of our website and the purchase of our products. They supersede any prior agreements, communications, or understandings between you and Auraa Glo, whether written or oral.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intentions of the parties, and the remaining provisions shall remain in full force and effect.

16. Contact Information

If you have any questions or concerns regarding these Terms or any other aspect of our website or services, please do not hesitate to contact us:

• Email: support@auraaglo.co.in
• Phone: +91 8368244716
• Address: K Block - 1431, Palam Vihar, Gurgaon

We appreciate your trust in Auraa Glo and are dedicated to providing you with high-quality spiritual and aromatic therapy candles to enrich your well-being.